How to Reduce Fake COD Orders in Pakistan

Cash on delivery is how most of Pakistan shops online — but it comes with a cost: fake orders, prank orders, and parcels that come back undelivered. Every failed COD order means wasted courier charges and lost stock time. You can't remove the risk completely, but you can cut it down a lot. Here's how.

1. Verify the phone number before you ship

Most fake orders come from fake or careless phone numbers. Turn on phone-number verification so an order is only confirmed once the customer's number is valid — and call or send a quick WhatsApp confirmation for high-value orders before dispatch.

2. Set order and customer limits

• Cap the number of COD orders a single customer or phone number can place per day.
• Set a maximum COD order value; ask for advance payment above it.
• Add a small COD fee so casual, low-intent orders think twice.

3. Keep a blocklist of repeat offenders

When a customer refuses delivery or repeatedly returns parcels, add their phone number to a blocklist so they can't quietly order again. Over a few months this list saves you real money.

4. Make your store look trustworthy

Prank orders drop when a store looks real and professional: your own domain, clear product photos, honest descriptions, visible reviews, and a written return policy. A store that looks like a real business attracts real buyers.

5. Offer online payment as an option

Give customers the choice to pay online. Anyone who pays upfront is almost never a fake order — and every prepaid order is one less risky COD parcel. Connecting your own payment account means that money settles straight to you.

Built in, not bolted on

On AsaanStore, phone verification, COD fees, per-order and per-customer limits, and the blocklist are all built into your store settings — no extra apps to buy. Turn them on, and your COD return rate starts dropping from your very next orders.